Shipping & Payment Information

Copyright 2016. Kinzie's Closet, LLC.  All rights reserved.  770-298-6988

You may order online 24 hours a day, 7 days a week. Simply click the checkout button to place your order. If you prefer, you may also order by mail just contact us by e-mail for our address.


Payment Accepted

We accept all major credit cards and Paypal.


Shipping

It can take 24-72 hours to process an order due to season peaks.  We do not process orders on Saturday or Sunday. Typically most small items are shipped USPS Priority Mail which is 2-3 day standard delivery.  Skates, Zuca Bags and blades are usually shipped UPS or Fedex.  Overnight or Next Day shipping is also available at a higher fee, please contact us if this is a desired shipping option. .


SHIPPING SERVICE DOES NOT MEAN DELIVERY TIME!  Delivery Time = Order Processing Time + packaging + Shipping Method


Most available stock orders are normally shipped within 2-3 business days of order placement. Stock refers to items that can be purchased without any custom or production charges and are normally carried in inventory.  It does NOT reference the products availability.


Due to the vast color and sizing options not all items are available in stock at all times. These items may need to be ordered from our manufacturers upon receiving the order from our customers.  This is not considered as a backordered item, but as temporarily out of stock. In these circumstances, orders will be delayed until the product is received by Kinzie's Closet, and will be referenced as "In Progress" online.  The item, when received will be shipped using the shipping service selected.


If your item is backordered it can take up to 2-4 weeks for delivery as these items are not actively available for shipment from the manufacturer and must be made or produced.  Under these circumstances, we will notify you within 1-3 business days, and your item will ship as soon as it is received by Kinzie's Closet. The item, when received will be shipped using the shipping service selected. No additional shipping is charged on back orders.


Ground Shipping is free for orders over $100 in the Continental US!
Free shipping applies to the lower 48 states ONLY (excludes Hawaii, Alaska, Military and US protectorates and international destinations). All orders outside of the 48 states will receive a Paypal request for extra shipping charges. Shipping costs for orders placed on this site are fixed and based on the total order amount. Your total shipping charges will automatically compute during checkout prior to the completion of your order. In some cases, the charges will not compute automatically and you will be notified via email about the shipping charges. You will be notified before your order is processed.  If skates are ordered in bulk (more than 4 pair), then they are shipped freight and free shipping will not apply.  If your initial order total is over $100 and you cancel an item in your order bringing the total for the merchandise to be shipped under $100.00, then you will be charged a flat shipping rate of $14.95.


All orders (except items on backorder) which are cancelled after merchandise has been shipped from the manufacturer or after a 24 hour period will be charged a 15% cancellation/restocking fee. Custom boot orders will not be cancelled after production of item has started.


Business days are Monday-Friday, excluding federal holidays within the United States. Items are never shipped out on Saturdays and Sundays. When calculating delivery time, Saturday and Sunday are excluded. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.  


Kinzie's Closet ships all packages with a tracking number which is provided to our customers. It is the customer's responsibility to track their package and monitor delivery times.  If the shipping carrier has posted that your package has been delivered via a tracking number then your package is considered delivered. Kinzie's Closet is not responsible for mis-delivered or stolen packages.  


ALL SKATES AND BLADES ARE SHIPPED REQUIRING A SIGNATURE DELIVERY.  If you are unable to be in attendance when an item is delivered which requires a signature, you may request to have the signature delivery waived at the time of order placement in our "special request" section. If you do not make the request to have signature delivery waived during order placement, Kinzie's Closet will not request the carrier to waive signature delivery after an item has been shipped.  Please note, if you request to have signature waived, Kinzie's Closet is not responsible for mis-delivered or stolen packages.


PLEASE CHECK YOUR ADDRESS BEFORE ORDER PLACEMENT!  THERE IS A $30 CHARGE FOR ADDRESS CHANGES ONCE AN ORDER SHIPS.


Except for shipping mistakes on our part, if packages are returned to us for any reason, including refusal of package, you will be charged for both inbound and outbound shipping. 


Kinzie's Closet is not responsible for damages to items which occur during shipment. However, if your items arrive damaged, we must be notified within 5 business days or receipt. We will work with the carrier to provide a replacement or repair of those items. Notification beyond 5 business days of any damage incurred by the shipping carrier, prevents us from filing necessary claims for those damaged items and the repair or replacement of those items then become the burden of the customer.


International Shipping & Charges

Shipping is NOT FREE for international orders.  Shipping charges for international orders are based on a flat rate price to each specific country.  Your total shipping charges will automatically compute for your specific country during checkout prior to the completion of your order.  In some cases, the charges will not compute automatically and you will be notified via email about the shipping charges.  You will be notified before your order is processed.


When an international order is placed, the total price only includes the merchandise and shipping charges. Kinzie's Closet does not cover import liabilities and taxes that may be applied by the government of the destination country. We do not accept the responsibility for customs delays, duties or taxes that may apply in the destination country. We are unable to accept any returns or exchanges due to the rejection of customs charges. 


Kinzie's Closet is not responsible for items damaged by a third party shipper. Third party shipper means any items shipped to a U.S. destination then shipped via third party shipper to another country. Items which are damaged during third party shipment become the burden of the third party shipper/customer for repair or replacement.


Sales Tax

Sales tax is charged to all Georgia residents.