Returns & Exchanges Information

ALL Returns/Exchanges


To properly return your item you must email us at kinziescloset@kinziescloset.com or call 770-298-6988 to get a return authorization (RA Number) and return instructions.


  • Returns/Exchanges are for merchandise only within the US.
  • Must be made within 30 days of order placement.
  • All product returns MUST have a Return Authorization (RA) Number.  
  • Do not put RA number on the shipping label, or have it printed on the shipping label as sometimes shipping labels are damaged or are not easily read. Clearly print the RA number on the outside of the shipping box.
  • Please do not attempt to return an item directly back to the manufacturer. There are standards and procedures that each manufacturer requires of it's retailers for returned merchandise and warranty issues. Kinzie's Closet is not responsible for returned items that have been shipped directly to the manufacturer without an RA number. If you send an item directly back to the manufacturer without contacting us in advance, then your item may become lost or credit misdirected resulting in the customer losing both the item, a refund or an opportunity for exchange.
  • All returned items for exchange/in-store credit are subject to a 5% restocking fee.  All returned items for refund are subject to a 15% restocking fee, except Jackson Skates & Riedell Skates.  Jackson Skates is a 25% restocking fee and Riedell is a 20% restocking fee. 
  • All purchases made with discount codes are only good for exchanges/in-store credit (no returns, no exceptions...sorry!).
  • There are no exchanges or refunds for clearance items.  No exceptions.
  • The purchaser is responsible for all return shipping charges on exchanges, returns and warranty items (in most instances the manufacturer will cover return shipping costs as warranty items are typically sent directly to the manufacturer.)
  • No items will be accepted for return or exchange that have been subjected to smells (i.e. animals, smoke, body odor, exhaust, perfume).  If you return an item that has a bad odor, we will discard the item.


Kinziescloset.com is not responsible for returned items that do not have a Return Authorization Number or for items that were shipped incorrectly to any address other than the address specified by Kinzie's Closet.


Apparel Returns/Exchanges


Please check our sizing charts before you order. If you have any question about the way an item will fit contact us at kinziescloset@bellsouth.net. We will be happy to discuss product sizing with you. Kinzie's Closet is not responsible for errors in measurements for apparel.


Apparel must meet the following criteria in order to be accepted for return/exchange:

  • Must be new
  • Must be in original packaging
  • Must be unwashed
  • Must be unworn
  • Must have tags still attached
  • Must not have any blemishes, spots, rips/tears or stains of any kind
  • Must not have a bad odor (smoke odor, pet odor etc.)


For health reasons there are certain items worn close to the skin that we will not accept for return under any circumstance.  Please make sure of your size before ordering!!


Non-returnable items:

  • Skating Safe Pads
  • Silipos Pads
  • Clear Cloud Pads
  • Silver Lining Padded Shorts/Capris
  • ES Performance Padded Pants/Shorts
  • Gloves
  • Hats
  • Dance/Gymnastics Leotards
  • Skating/Dance Tights
  • Custom or made to order items with crystals
  • Clearance Items


Ice Skates, Figure Skate Boots, Blades Returns/Exchanges


We realize that everybody's feet are different and it can be difficult sizing for skates online.  That's why we provide sizing charts, measuring information and professional advise to help you get the right boot or blade.  However, sometimes skates or boots may still not fit and blades may be the wrong size.

Please check our sizing charts before you order. If you have any question about the way an item will fit contact us at kinziescloset@bellsouth.net. We will be happy to discuss product sizing with you. Kinzie's Closet is not responsible for errors in measurements for boots/skates/blades.


Ice Skates/Boots Jackson - GAM - Riedell - Risport


If you have purchased a skate or boot and need to exchange it for a different size, we will be happy to exchange your product for you as long as the it meets the following criteria:

  • The skates (boot and blade combination) were never skated in and the blade was never sharpened.
  • The boots have never had the blade mounted, they were just tried on.
  • Skates/Boots must not have any blemishes, stains, rips/tears or spots of any kind.
  • All products are returned in their original packaging with all original material including laces, footbeds etc.
  • The original skate box must not be written on, torn, ripped, taped, or have shipping labels of any kind attached.

Jackson boots/skates will be charged a 25% restocking fee on exchanges.


BLADES Ultima - Wilson - MK - Paramount - Eclipse - ISE


If you have purchased a blade and need to exchange it for a different size, we will be happy to exchange your product for you as long as the it meets the following criteria:

  • The blade was never skated in and never sharpened.
  • The blade was never mounted.
  • The blade must not have any blemishes, stains, or spots of any kind.
  • All blades are returned in their original packaging with all original material.
  • The original blade box must not be written on, torn, ripped, taped, or have shipping labels of any kind attached.


PLEASE NOTE:

  • If any product or item is returned without an RA number, will refuse shipment and the package will be sent back to the customer.


  • If any product or item is returned to us 30 days after being shipped or any of the aforementioned items are shipped to us and have been worn, washed, tags removed, have blemishes, spots, stains, bad odors, not in their original packaging or are items we have stated are non-returnable, then it will be discarded and will not be returned to you, regardless of any Return Authorization Number. To enable you to return any item it must be in the exact same condition as we shipped it to you.


  • Skate/Blade boxes that have been written on, are torn, ripped,  or have shipping labels or shipping tape attached to them will be considered damaged and will be refused for return or a 50% restocking fee will be applied. PLEASE SHIP YOUR RETURN PRODUCTS INSIDE OF SOME TYPE OF PACKAGING THAT WILL PROTECT THE ORIGINAL SKATE/BLADE BOX.


  • There are no returns or exchanges on clearance items.
  • There are no returns or exchanges for opened package blade guards or cut blade guards.
  • There are no returns or exchanges on Harlick boots.
  • There are no returns or exchanges on custom or altered stock boots.
  • There are no returns or exchanges on Zuca Bags.
  • There are no returns or exchanges on international orders or orders which are placed in this country and then shipped  to another country.


In circumstances of defects, Kinzie's Closet will replace or repair the item under the manufacturer's warranty.  In circumstances that the item can't be repaired or replaced, the customer will receive an in-store credit for a substitute item.  A defect refers to an item that can not be used as intended due to errors made by the manufacturer.


  • Crystal Decoration is done by hand and may vary slightly from what is pictured on the website. This is not an allowable claim for defect.
  • Dresses or apparel that contains glitter will have some sort of "de-glittering" where the glitter will fall off of the fabric.  This is considered normal and is not an allowable claim for defect.
  • Custom Dresses made from measurements taken by the customer that do not fit is not allowable claim for defect.
  • Pattern and color variations within the fabric of skating apparel may vary slightly from what is pictured on the website. This is not an allowable claim for defect as most skating apparel is handmade by the manufacturer and all fabric will contain some variations of color and pattern.
  • Cosmetic blemishes on skates or boots such as slight discolorations of the leather, indentations in the leather due to shipping or marks that can be easily rubbed off of leather skates and boots is not an allowable claim for defect.


Refunds are NOT instantaneously applied once your return has reached us.  You should expect to receive your refund or exchange within 2-3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (5 -7 business days), and the time it takes your bank to process our refund request (3-4 business days). Please feel free to contact us at any time with any questions you may have regarding this policy. Thank you.

Copyright 2016. Kinzie's Closet, LLC.  All rights reserved.  770-298-6988